Terms and Conditions


Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we cannot supply the goods due to reasons beyond our control. If we cannot supply the goods due to stock being unavailable, we will contact you as soon as possible.

Description of Goods

305c has made every effort to assure the accuracy of all information on the website. All images, descriptive matter and specifications advertised on our site are for the sole purpose of giving the most accurate approximate description of the goods. We reserve the right to correct any errors, whether in pricing, description, specification etc. All prices and specifications are subject to change without notice. 

Returns

Our policy lasts 14 days only if under the condition that the item is faulty or defected. If 14 days have gone by since receiving your goods, unfortunately we cannot offer you a refund or exchange. Item(s) must be dispatched within 7 days after return confirmation via email.

To be eligible for a return, your item must be in the same condition that you received it.

There are certain situations where refunds or exchanges will not be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any items dispatched after 7 days of return confirmation via email
  • Any item that is returned more than 14 days after delivery.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@matthewtou.com.

Return Shipping:

Items must be dispatched within 7 days after return confirmation via email.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Orders

We ship internationally but we are not liable for any import taxes, duties or customs charges incurred by the buyer. These are the sole responsibility of the buyer and in the unfortunate event of an international order being returned to us, we cannot refund customs charges, or import duties/taxes.